Frequently Asked Questions

Providing a cleaning service built on trust

Depending on the cleaning package you chose you will get the same cleaner every time

All our cleaners are covered for public liability and personal injury. Breakages are covered too but the excess depends upon the cleaning package you choose.

Our cleaners are insured to carry out any housework you require in the boundaries of your house. Please be aware that we are not insured for any work required outside of the home.

If you tell us your cleaner has not arrived, we will jump in to action and organise local cover or send our reserve team out to recover the situation.

Call 07833208034 NOW! to make an appointment for one of our managers to come out and see you. We believe in the personal touch and finding out just exactly how you want your home cleaned.

You need to provide a vacuum, mop and bucket plus the cleaning products to clean and dust.

We will offer a cleaning package that can be put together to suit your particular needs.

Typically we commence service within 3 to 10 working days.

Yes, you can. Depending on the package you chose you can even select the actual time your cleaner attends.

Yes, if you need it to. A lot of our clients are happy not to have a service if their regular cleaner is on holiday. However, we are committed to providing continuity and if you want cover we will pull the stops out to make sure you get it.

Yes. Your booking is fully flexible until 7 pm, 48hrs prior to your original booking without incurring a fee.

If you need to cancel or reschedule a clean after this cut-off time, or if your cleaner arrives and is unable to gain entry or start the clean, you will be charged the full price of the clean.

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